1. Publisher and purpose
The Vector service, available at findyourvector.app and on mobile application stores, is published and operated by Castin Vallauri EI (the « Publisher »), a sole proprietorship registered in France with its registered office at Promenade des Oliviers, 13127 Vitrolles, France.
Contact: [email protected]
These Terms set out the conditions under which the Publisher provides any natural person of legal age, acting for purposes outside their commercial or professional activity (the « Customer » or « User »), with paid access to the online introspection journey service described below.
2. Definitions
- Service: the Vector web platform and mobile application, including content, exercises, guided journeys, answer entry and saving features.
- Account: the personal space created by the Customer, identified by an email address, used to access the Service.
- Journey: a sequence of structured steps offered by Vector around four zones (past, present, future, action).
- Package: paid access to a Journey or to a subset of steps, ordered as a single payment.
- Digital content: data produced and supplied in digital form within the meaning of article L224-25-1 of the French Consumer Code.
3. Acceptance of Terms
Any order entails full and unreserved acceptance of these Terms. The Customer acknowledges having read, understood and accepted them by ticking the dedicated box before validating payment. The applicable version is the one in force on the day of the order.
4. Service offered
Vector offers digital introspection Packages as a one-off payment, with no subscription:
- Bilan — 7 steps — €19.99
- Déblocage — 7 steps — €19.99
- Direction — 7 steps — €19.99
- Full Journey — 22 steps — €39.99
Package contents and step counts are detailed on the presentation page at the time of ordering. The Publisher reserves the right to enhance or update Journeys, without diminishing the value of what was purchased.
5. User account
Access to the Service requires the creation of an Account. The Customer warrants the accuracy of the information provided and undertakes to keep it up to date. The Customer is solely responsible for keeping their credentials confidential and for any action taken from their Account.
Registration is reserved for natural persons of legal age. The Customer may delete their Account at any time from the Service or by writing to [email protected].
6. Order and payment
Prices
Prices are stated in euros, all taxes included, and are firm and final at the time of ordering. VAT not applicable, art. 293 B of the French General Tax Code.
Payment methods
- On the web: payment by bank card via Stripe Payments Europe Ltd. The Publisher does not store any banking data.
- On mobile: payment via the App Store (Apple) or Google Play (Google) depending on the operating system, in accordance with their respective terms. Purchases made on these stores are also subject to the general terms of Apple or Google, who handle billing and the corresponding after-sales service.
Confirmation
The order is deemed firm after payment validation. A confirmation is sent by email. An invoice is made available on simple request to [email protected].
7. Right of withdrawal
In accordance with articles L221-18 et seq. of the French Consumer Code, the Customer is in principle entitled to a fourteen (14)-day withdrawal period to exercise their right of withdrawal, without having to give reasons.
Express waiver of the right of withdrawal
The Service consists of the supply of digital content not provided on a tangible medium, performed immediately after the order. Pursuant to article L221-28 13° of the French Consumer Code, the right of withdrawal cannot be exercised once:
- performance has begun after the Customer's express prior consent;
- the Customer has expressly waived their right of withdrawal.
By ticking the dedicated box before validating payment, the Customer: « expressly requests immediate access to the digital content and acknowledges thereby losing their right of withdrawal ». No refund may then be claimed on the basis of the right of withdrawal.
If the Customer has not exercised this waiver
Failing express waiver, the Customer may exercise their right of withdrawal within 14 days of the order, by any unequivocal means, in particular by email to [email protected]. The refund is processed within 14 days of receipt of the request, by the same payment method used for the order.
Mobile purchases
Refund requests for purchases made via the App Store or Google Play must be addressed directly to Apple or Google, in accordance with their respective terms.
8. Access and duration
After payment confirmation, the Package is immediately accessible from the Customer's Account. Access is granted for an indefinite duration, as long as the Customer's Account remains active and the Service is operated.
The Publisher endeavours to ensure continuous availability of the Service, subject to maintenance operations and events beyond its control. In the event of permanent discontinuation of the Service, the Publisher will notify Customers by email at least sixty (60) days in advance and allow them to export their answers during that period.
9. Obligations and intellectual property
The Customer undertakes to use the Service strictly for personal purposes. In particular, the following are prohibited: resale, sharing the Account with a third party, systematic extraction of content, reverse engineering, and any use likely to harm the Service or its users.
All content of the Service (text, exercises, journeys, visuals, code, brand) is the property of the Publisher or its licensors. Ordering a Package grants the Customer a personal, non-exclusive and non-transferable right of use. Any unauthorised reproduction, representation or distribution is prohibited.
10. Personal data
The processing of personal data is described in the privacy policy, which forms an integral part of these Terms. The Customer may exercise their rights (access, rectification, erasure, portability, objection) by writing to [email protected].
11. Warranties and liability
The Service is supplied with the legal warranties of conformity (art. L224-25-12 et seq. of the French Consumer Code) and of hidden defects (art. 1641 et seq. of the French Civil Code), under the conditions provided by law.
Vector is a tool for introspection and reflection. It does not constitute and does not replace medical, psychological, therapeutic, legal or financial advice. In case of distress, it is recommended to consult a qualified professional.
The Publisher cannot be held liable for indirect damages (loss of opportunity, loss of profit, reputational harm) arising from the use of the Service. The Publisher's liability is, in any event, limited to the amount actually paid by the Customer for the relevant Package, without prejudice to mandatory provisions applicable to consumers.
12. Force majeure
The Publisher cannot be held liable for non-performance linked to a case of force majeure within the meaning of article 1218 of the French Civil Code, including: widespread outage of an essential subcontractor, cyberattack, major climatic event, decision of public authorities.
13. Customer service and consumer mediation
For any question, claim or request relating to an order, the Customer may contact the Publisher at: [email protected]. The Publisher undertakes to reply within a reasonable time, in principle within eight (8) business days.
Mediation
In accordance with articles L611-1 et seq. of the French Consumer Code, the Customer is entitled to refer free of charge to the following consumer mediator in case of a dispute that could not be resolved directly with the Publisher:
MEDICYS — 73 boulevard de Clichy, 75009 Paris, France
Website: www.medicys.fr
Customers residing in the European Union may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.
14. Governing law and amendments
Governing law and jurisdiction
These Terms are governed by French law. In the event of a dispute, and after attempting an amicable resolution, the competent courts will be determined by applicable legal rules; the consumer Customer retains the option to bring proceedings, at their choice, before the court of the place where they were domiciled at the time of conclusion of the contract or where the harmful event occurred.
Amendments
The Publisher may amend these Terms to adapt to the evolution of the Service or to a legal change. Customers will be informed by email of substantial changes at least thirty (30) days before they take effect. The version applicable to an order is the one in force on the day of that order.
Partial invalidity
If a provision of these Terms is held invalid or unenforceable, the remaining provisions shall retain their full force.